Delivery & Returns

Delivery

As each piece of jewellery is handmade your order will be sent up to 2 weeks after payment, but often I will be able to send it out sooner than this. Please contact me if you have a particular deadline and I will do my best to meet it.

U.K Postage

I do not charge for postage on any items on the website that are to be delivered in the U.K. I will notify you by email when your order is sent out.

Orders under £30 will be sent Royal Mail First Class. Orders £30-£80 will be sent Royal Mail First Class Recorded, this will require a signature on delivery, if you are out when this arrives you will receive a slip to take to your local sorting/post office to pick up the parcel. Orders above £80 are sent Royal Mail Special Delivery, this also will require a signature on delivery, and will need picking up from your local sorting/post office if you are out.

Orders from overseas

If you would like to place an order for overseas delivery please contact me by email and I can arrange this with you. Postage will have to be paid for in this case.

Packaging

All items come in a gift box printed with ‘Chloe Williams Jewellery’.  The boxes are made of recycled box board and contain a white non tarnish cotton fill.

 

Returns

You may return unwanted jewellery for a refund or an exchange within 14 days of receiving it if you are unhappy with it in any way, as long as the jewellery is unworn and in its original condition.

Earrings are non-returnable due to hygiene reasons.

Please email me immediately to let me know you are sending jewellery back, I will not refund return postage unless the item is faulty. I recommend sending the jewellery back by Special Delivery as this is insured, I will not be held responsible for any parcel’s going missing.